Consignor FAQ's
Hangers: Where can I find them FREE (or at least cheap!)
Hangers are usually the biggest challenge for our new consignors, as returning consignors pick them up during and after the sale from us. If you are looking we suggest Old Navy who tends to give them away free. The outlet stores have also been known to have a supply - it can't hurt to ask. You can also try asking friends! You'd be surprised! If you can't find them free you can try Liberty Thrift or the dollar store - both places sell them pretty inexpensively.
Trouble Printing Tags?!
Step One: Try the print as PDF option (instead of HTML).
Step Two: Try using a different browser. (Firefox in particular has issues ...if you can avoid it that would be best.)
Those two steps fix about 95% of the issues.
Step Three: Let us know what is going on so we can help!
(If you haven't tried both HTML and PDF give that a shot...we have both methods since some computers really only like one or the other...)
How the Heck Do I Use a Tagging Gun?!
The key is to remember you don't want to damage your items! Only tag into tags or seems - never ever the front of a garment where you wouldn't want a hole to be - no matter how small!
Reactivated Inventory
Returning consignors who had previously picked up unsold items are welcome to bring those items back for a second sale. When bringing an item back you must reactivate the tag in our system. Please keep in mind that should you make any changes to price, discount or donate status you will need to print a new tag for the item.
What if I need more than forty five minutes for drop off or need more than one trip/vehicle for drop off?
First - big congrats on really cleaning out! So here's the thing - the drop off appointments are really so that we can kind of show you the ropes, get some paperwork and space everyone out. Thus, if you need to make a second trip or it takes you a little longer that isn't a big deal. Don't sweat it. Just do our routine at your drop off appointment. We plan for some overages and second trips ;-)
How should I tag Gender Neutral Clothing?
If you have clothing that isn't specially designed for a boy or a girl you might be wondering what category to use when tagging the gender neutral item. While we do not yet have a "gender neutral" section, we encourage all consignors (and shoppers!) to use the BOYS section for gender neutral items. The reasoning behind this is that the boys section tends to be less crowded than the girls section and then we have one spot to direct shoppers looking for your item!
Coats, Swimsuits & Holiday Wear
We leave coats and holiday wear on the racks with our regular clothing items however it is much easier for your drop off and item placement if these items were separated out prior to arriving onsite. Swimwear, dance wear, and gymnastics items will be placed in our sporting goods department separate from regular clothing. Halloween costumes and dress up clothing also have their own special designated areas on our sales floor.
Clothing Sizes
If your item has a size range we highly recommend that you size it by the lowest size UNLESS it truly fits like the larger size. (If you have a 4/5 snowsuit, tag it as a 4 and place it on the rack designated for size 4.)
What if my clothing fits differently than the indicated tag size?
When you are entering use the size on the label for the tag. (If sizing doesn't match and someone sees it doesn't match it will be pulled while at the sale.) Then hand write on the tag "Fits like X". Finally when you put it on the racks at the sale please place it with the size it FITS.
Shoes: How do I tell if shoes are too worn for consignment?
Would you buy them? Would you be excited to put your children in them right away, without having to wash and scrub them? Shoes with faded treds, worn out laces and stained fabric will not be accepted. Shoes with weak soles will not be accepted. Shoes that are too worn, and/or too grubby will not be accepted.
What is the "Dollar Dash"?
Our Dollar Dash is a donations program that benefits the community. We "sell" any donate item (once resort is done) for $1 (cash). All the cash is handed directly over to charity. We do not tax sales or keep funds. It is our way of helping those charities that didn't need items but could really use funds. We open the Dollar Dash at the end of our resort shift as well as during consignor pickup (the Dollar Dash is only open to registered consignors or their authorized pickup persons). Our charitable cause or causes will be made known before Dollar Dash starts. If you wish to participate please remember cash!!! We will of course announce the total and where all donated dollars went in our after sale wrap up email and on our Facebook page.
Consignor Communications
We try to time our email sends so that they reach you in a timely manner and have up to the minute details.